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Annual Report

2023 Annual Report

Michelle McDaniel Headshot Cirlce Oct 2022

Michelle McDaniel
Chief Executive Officer

a note from our CEO

On February 27th, 2024, we celebrated Crisis Connections’ 60th anniversary helping lives on the line! 

With that in mind, I am pleased to share our 2023 annual report and a few reflections on the incredible impact our staff and volunteers have created for individuals in crisis across Washington State.  

I believe the best way to honor our history is to express gratitude to the thousands of staff, volunteers, funders, and donors who have turned Crisis Connections’ mission into action. Together, we have provided a safe place where people can count on receiving compassionate and empathic support. 

Dear Friends of Crisis Connections,

On February 27th, 2024, we celebrated Crisis Connections’ 60th anniversary helping lives on the line!

With that in mind, I am pleased to share our 2023 annual report and a few reflections on the incredible impact our staff and volunteers have created for individuals in crisis across Washington State.

In a time where immediate compassionate and skilled care is not always available, Crisis Connections stepped up in a big way. We launched or expanded several programs in 2022, including the 988 Crisis & Suicide Lifeline serving King County. 988 serves as a universal entry point so that no matter where you live in the United States, you can reach trained crisis specialists who can help. Launched in July, our new 988 team has exceeded all expectations with their level of care and positive impact on our community.

I believe the best way to honor our history is to express gratitude to the thousands of staff, volunteers, funders, and donors who have turned Crisis Connections’ mission into action. Together, we have provided a safe place where people can count on receiving compassionate and empathic support.

Since 1964, our staff and volunteers have been aiding people along their journey. Together, we offer a way to break through isolation and the feelings of overwhelm, hopelessness, and fear that so many experience.

Whatever people are going through, whatever challenges they face, Crisis Connections is there 24/7/365.

In recent years, Crisis Connections has experienced rapid growth as the needs of our community have increased. Since 2021, we have expanded from approximately 75 employees to more than 280 and from 260 volunteers to more than 530. Our budget has doubled, and more importantly, we have increased our impact twofold from 2021 with over 600,000 requests for help in 2023.

Despite the uncertainty after the pandemic—and all we have been through over the last few years—Crisis Connections’ staff and volunteers have kept our programs ready to respond.

Alongside our mission to foster resilience and well-being is our commitment to ensuring accessible and compassionate support for all. For us, this means learning from those with lived experience and building partnerships with communities that have been underserved, marginalized, and, frankly, traumatized by systems intended to help.

I am proud to say that over the last two years, we have embarked on a journey toward furthering diversity, equity, inclusion and belonging (DEIB) in everything we do at Crisis Connections.

DEIB is not a project you take on to check a box. It is not a fad. It is an opportunity to listen, grow, and change behavior, attitudes, and culture for the better. Here are just a few reasons why that matters:

  • In recent years, suicide rates have increased significantly among Black, American Indian and Alaska Native people.
  • Food insecurity is rising, with Black and Hispanic households twice as likely to experience food insecurity as white households.
  • Research* has shown that BIPOC (Black, Indigenous, People of Color) groups are:
    • less likely to have access to mental health services
    • less likely to seek out treatment
    • more likely to receive low or poor-quality care
    • and more likely to end services early.

We must take bold steps to change these realities. Together, we can meet the challenges ahead as one.

Contact me directly if you have questions or comments. You can reach me at

With gratitude,

Michelle McDaniel
Chief Executive Officer
Crisis Connections

*Source: Jefferson Center

Who We Are

Crisis Connections Top Meet Needs Graphic 2024

Washington Support After Suicide Logo

“I wish I had reached out sooner for help after my brother died by suicide.  It was not until six years later when I found this community and felt a sense of connection and safety not found elsewhere.  Surviving a loss from suicide can only truly be understood by someone who has also experienced a loss this way.  WASAS continues to provide a safe space where I can talk openly about my loss, where I am supported and heard, where I can provide support and understanding to others and where I feel part of an important service-centered community.”

Crisis Services Logo

“I never thought I'd call a crisis line. When I did, it was the most important call I ever made.”

“Some days are harder than others. I am just paralyzed in bed with depression. On those days, I call you. It is the hope I need.”

Washington Support After Suicide Logo

" Having been a suicide survivor going on 16 years, loss being our son Jonathon at 19 years old.  I would have to say that doing support and advocacy for Crisis Cares has provided me a community that might not be seen but is felt immensely. The hardest thing is the feeling of loneliness, isolation and being misunderstood in one's grief.  Losing a loved one to Cancer, heart disease or a car accident has a different timbre to the navigation of your pining. Very different from losing to suicide. And no one knows this better than a survivor who's dug out of the trenches to tell the tale of surviving. So when doing this work for 9 years I can honestly say that being the provision to the listener provides me just as much healing if not more. I know from whence I came."

“I called not knowing what to expect, but the compassion I received gave me strength to face my problems.”

211 King County Logo

"I've had so much anxiety the past few days about my light bill. I feel so much better now, knowing that there is potential help out there and that I was able to talk to a live human to get things going."

Crisis Services Logo

“I didn't know how to deal with the grief after losing my sister. Some days I still don’t. But you’ve helped guide me towards healing.”

“It's a comfort to talk to someone who understands what it’s like to live with a mental illness. The Warm Line is an anchor for me.”

211 King County Logo

“When I was overwhelmed trying to find resources for my aging parents, the 211 operator not only found me support but also offered kindness.”

211 King County Logo

"Thanks to the resources provided by 211, I was able to avoid [utility] shut-off and get my balance taken care of. Thank you for the resources! I certainly feel better today than I did when I called last week."

Washington Recovery Help Line Logo

“My sister's addiction was tearing our family apart. Your Recovery Help Line helped us understand and find a way to support her.”

Teen Link Logo 2023

“Teen Link is a resource we recommend almost every day. It empowers teens to take the first step towards help.”

211 King County Logo

"211 helped me when I got illegally evicted. I was able to get housing because of 211."

Washington Warm Line Logo

“I called in my darkest moment, feeling so alone. The person on the other end became my lifeline, guiding me back to hope.”

Teen Link Logo 2023

“During my transition, I had questions I couldn't ask anyone. Teen Link helped me without judgment.”

Teen Link Logo 2023

“My teen was bullied, and I felt helpless. Teen Link gave them a place to speak freely and safely. Thank you.”

Washington Recovery Help Line Logo

“Finding someone who listened and understood my struggle with addiction was a ray of hope.”

Reach Across the State map featuring the counties and regions served by Crisis Connections programs

2023 By the Numbers



Total calls, emails, chats, training participants, and database uses


Unique referrals made by our Peer and Essential Service programs


People helped by the Recovery Help Line 


Times our Crisis, Peer, and Professional Service programs were called upon 


Uses of Crisis Connections' print and online resource directories


Youth impacted by Teen Link programs and services


Interactions with our Essential Services programs 


First responders and behavioral health partners supported

Volunteer Hours


Thank you to our contributors. Each person and organization plays a vital part in helping us ensure no one faces a crisis alone. 

Help bring better mental health to our community

Your lived experience, compassion and care can save lives.

Keep hope, help and healing on the line

Every contribution, no matter how big or small, makes an impact.


Total Revenue $19.89m

Government Grants  80%
Other Contracts & Grants  16%
Contributions  4%
Program Services Fees  <1%
Interest/Rewards Income  <1%

Total Expenses $19.34m

Program  84%
Administration  14%
Fundraising  2%

Crisis Connections is a non-profit 501(c)(3) organization and all donations are tax-deductible to the extent allowed by law. Our federal tax ID number is 91-0773187.

If you prefer, you can donate online or by sending a check to:
Crisis Connections
PO Box 19612
Seattle, WA 98109

For questions, please contact us at

Crisis Connections in the News

Helping teens in the Seattle area through loneliness, stress and more
The Seattle Times, February 2022
Read More

Can peer mental health programs bridge access gaps for youth? Experts say it's complicated. 
The Seattle Times, June 2022
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National Suicide Hotline is now 988
KIRO 7 TV, July 2022
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A new crisis hotline, 988, is coming this summer. Is Washington ready? 
The Seattle Times, April 2022
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New 988 Mental Health Hotline opens July 16
Seattle Met, July 2022
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How is the rollout of 988 going in Washington state?
KUOW, August 2022
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Making connections, strengthening bonds between suicide survivors
Fox 13 Seattle, May 2022
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988 Suicide Prevention Lifeline number launches nationwide July 16
King 5 TV, July 2022
Read More

King County youth navigate mental health together at Teen Link
KUOW, September 2022
Read More

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