Annual Report
2022 Annual Report
Michelle McDaniel
Chief Executive Officer
a note from our CEO
I am pleased to share our 2022 annual report and reflect on our staff and volunteers' incredible impact in supporting those in crisis - and preventing a crisis - across Washington State.
The services and programs of Crisis Connections were needed more than ever in 2022. The last few years have had, and continue to have, a profound effect on our community’s mental health, with increasing numbers of people experiencing anxiety, depression, loneliness, addiction, and disillusionment. More and more adults and youth who reached out to us for support shared their stories of extreme financial instability, fear of losing their housing, and increased struggle to keep up with rising costs. In a time where immediate compassionate and skilled care is not always available, Crisis Connections stepped up in a big way.
I am pleased to share our 2022 annual report and reflect on our staff and volunteers' incredible impact in supporting those in crisis - and preventing a crisis - across Washington State.
The services and programs of Crisis Connections were needed more than ever in 2022. The last few years have had, and continue to have, a profound effect on our community's mental health, with increasing numbers of people experiencing anxiety, depression, loneliness, addiction, and disillusionment. More and more, adults and youth who reached out to us for support shared their stories of extreme financial instability, fear of losing their housing, and increased struggle to keep up with rising costs.
In a time where immediate compassionate and skilled care is not always available, Crisis Connections stepped up in a big way. We launched or expanded several programs in 2022, including the 988 Crisis & Suicide Lifeline serving King County. 988 serves as a universal entry point so that no matter where you live in the United States, you can reach trained crisis specialists who can help. Launched in July, our new 988 team has exceeded all expectations with their level of care and positive impact on our community.
To address a significant gap in transportation, our King County 211 program partnered with United Way of America and Lyft and launched the Ride United program. Now those with barriers to transportation can receive a limited number of round-trip Lyft rides to local medical appointments, employment and educational opportunities, legal services, and other essential resources. Our 211 Information & Referral Specialists are experts in helping clients navigate the confusing and complex health & human services system, so having this additional resource available reduces a significant – forgive the pun – roadblock.
Whether it results in attempted or completed suicide or homicide, gun violence is an epidemic across our country. When a tragic school shooting occurred at Ingraham High School in north Seattle in November, our Washington Teen Link program was there to help. For many days following the event, we ramped up by scheduling additional teen volunteers on the helpline to respond to the spike in calls, texts, and chats. Teen Link sent over 100 of our "Where to Turn for Teens" booklets to Ingraham and was called to support students and staff. Both our Teen Link staff and volunteers were dedicated to our mission during this traumatic event, and I am truly grateful.
Thanks to additional funding from our government partners, we expanded the WA Warm Line – our peer support helpline for people with emotional and mental health challenges - from a four-hour daily service in 2020 to 13 hours per day. Peer-to-peer services are a critical part of our crisis prevention model, as calls are answered by specially trained volunteers who have lived experience with mental health challenges. Our Warm Line staff and volunteers inspire those around them with their willingness to share their lived experiences and commitment to making a difference in the lives of our callers.
These are just some of the highlights of our impact in 2022. Since 1964, Crisis Connections has been there to intervene during a crisis, prevent the next crisis and provide support after a crisis has occurred. With you as part of the Crisis Connections community, we will continue to adapt to meet the help lives on the line.
To contact me directly with any questions, you can reach me at mmcdaniel@crisisconnections.org.
With gratitude,
Chief Executive Officer
Crisis Connections
Who We Are
With feedback from 70+ volunteers and staff, we recently updated our mission statement and values.
Strategic Pillars
These strategic initiatives - guided by our mission and values - will shape our work for the next few years.
Join Us
Even more people can find help whenever they need it if more of us join in, however we can.
I am Crisis Connections
Share Your Words of Affirmation
Your story of hope, help or healing may provide abundant inspiration to someone working through any crisis. Whether it's a kind word, or your testimony, your contribution will be shared with our community.
2022 By the Numbers
Contributors
Thank you to our contributors. Each person and organization plays a vital part in helping us ensure no one faces a crisis alone.
Help bring better mental health to our community
Your lived experience, compassion and care can save lives.
Keep hope, help and healing on the line
Every contribution, no matter how big or small, makes an impact.
Financials
Total Revenue $14.33m
Government Grants 74%
Other Contracts & Grants 21%
Contributions 4%
Program Services Fees 1%
Interest/Rewards Income <1%
In-Kind <1%
Total Expenses $14.19m
Program 84%
Administration 13%
Fundraising 3%
Crisis Connections in the News
Helping teens in the Seattle area through loneliness, stress and more
The Seattle Times, February 2022
Read More
Can peer mental health programs bridge access gaps for youth? Experts say it's complicated.
The Seattle Times, June 2022
Read More
National Suicide Hotline is now 988
KIRO 7 TV, July 2022
Read More
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