Mental Health First Aid is an 8-hour certiﬁcation course that teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training is speciﬁc to engaging with Adults.
The training gives you the skills you need to reach out and provide initial help and support to someone who may be developing a mental health or substance use problem or experiencing a crisis. It takes the fear and hesitation out of starting conversations about mental health and substance use problems by improving understanding and providing an action plan that teaches people to safely and responsibly identify and address a potential mental illness or substance use disorder.
Crisis Connections' Training Manager, Jennifer Winslow, is a certiﬁed Mental Health First Aid trainer for both Adults and Youth, and will serve as your training facilitator.
There is an art to making referrals, especially at times when resources are scarce. In the ﬁrst part of this training, you’ll learn interviewing techniques, ways to build rapport, and how to help clients advocate for themselves when seeking assistance.
The second part of this course focuses on quickly and eﬃciently locating resources using the tools of King County 2-1-1. We’ll show you the best way to navigate our online database, Community Resources Online, as well as how to make use of Resource Talk and Emergency Services Brochures. Learning to apply these tools in concert with one another will allow you to make the most of your time when working with clients.
Wednesday, May 1, 2019
Crisis Connections Training Room, Seattle
9:00am – 12:00pm
Many organizations are committed to providing quality customer service and meeting the needs of their clients while treating them with dignity and respect. This can be a challenge when a client is escalating.
In this training, you will learn practical tools to monitor your own temperature when situations are intensifying. You will learn both verbal and non-verbal techniques to ease volatile encounters, and have a chance to practice these in class. The training introduces ways to establish boundaries and control the environment, while still actively listening and understanding the needs of the client. This training is suitable for anyone who regularly interacts with the public as part of their job including receptionists, administrative and customer service staff, as well as supervisors and managers.
NAMI Seattle is excited to partner with King County Mental Health to oﬀer scholarships of up to $500 for eligible King County residents wishing to attend qualifying mental health classes, conferences, or seminars!